Solar Sales Enquiry

Sales Query

Name

First Name

Last Name

Phone Number

Site Address

Address 1

Address 2

City

State/Province

Zip/Postal Code

Country

Subject

Message

Please provide the below (If available) - Is your property Single or Three Phase? - How much are your Synergy bills? - Do you have a tin or tile roof? - Are you interested in a Battery/Hybrid System? - Do you have permanent wifi at the property?

Fault, Service or Warranty Support

The company that owned SunWise Energy has closed - GreenWave are here to help and support you going forward*

*Charges will apply

NON SUNWISE INSTALLED FAULT ENQUIRY

Name

First Name

Last Name

Phone

(###)

###

####

Address

Address 1

Address 2

City

State/Province

Zip/Postal Code

Country

Subject

Message

To ensure an easy diagnosis, please provide the below details: - Have you performed a reset? If NO, please follow your shut down procedure located on your inverter, if the problem persists, please continue with form. - Double Check the Below: *Solar main supply switch is in the UP Position *AC Isolator is ON *DC Isolator is ON - ALL errors that are present on your inverters monitoring OR screen. - What lights are present on your inverter? - Has your wifi disconnected? Please note that this is a NON URGENT issue, Sunwise provides a one off connectivity to your solar at the time of install. If your wifi needs to be reconnected again please request a quote or refer to our "troubleshooting" page.

SUNWISE INSTALLED FAULT ENQUIRY

Full Name

First Name

Last Name

Phone

(###)

###

####

Site Address

Address 1

Address 2

City

State/Province

Zip/Postal Code

Country

Date System Installed by Sunwise Energy

YYYY

Subject

Message

Off Grid Emergency Contact

AFTER HOURS OFF GRID EMERGENCY

Name

First Name

Last Name

Phone

(###)

###

####

Address

Please provide address to ensure we can find you on our system and ensure prompt diagnosis

Address 1

Address 2

City

State/Province

Zip/Postal Code

Country

Subject

Message

Please advise the issues you are experiencing with your system. Please also note the below before sending form: This form is intended for our Off Grid Clients who have a blackout situation with no power ie: generator down also. If your generator is still operational we will be in contact with you asap within early Business hours IF YOU ARE IN A LIFE THREATENING EMERGENCY PLEASE CONTACT EMERGENCY SERVICES ON 000 Do you have a Grid Connect or Off Grid system? - Grid connect system errors are classed as non urgent and we will be in contact with you asap during business hours. Has your wifi disconnected? - If your wifi has disconnected please refer to the "shutdown procedure". This will be dealt within 1-2 business days. Please refer to our Trouble shooting page for more information. This is a non urgent matter.

Sunwise Installed My System

Yes