CAPEL WAREHOUSE & OFFICE

Mon - Fri 8:30am – 5pm

Phone (08) 9791 1117

Sales & Administration: admin@sunwiseenergy.com.au

Service: warehouse@sunwiseenergy.com.au

Accounts/HR: hr@sunwiseenergy.com.au

Address 19 Ilmenite Crescent, Capel WA 6271

Sales Query

Name

First Name

Last Name

Subject

Phone Number

Address

City/Town/Region

Message

Please provide the below (If available) - Is your property Single or Three Phase? - How much are your Synergy bills? - Do you have a tin or tile roof? - Are you interested in a Battery/Hybrid System? - Do you have permanent wifi at the property?

Service Query

Name

First Name

Last Name

Subject

Message

To ensure an easy diagnosis, please provide the below details: - Have you performed a reset? If NO, please follow your shut down procedure located on your inverter, if the problem persists, please continue with form. - Double Check the Below: *Solar main supply switch is in the UP Position *AC Isolator is ON *DC Isolator is ON - ALL errors that are present on your inverters monitoring OR screen. - What lights are present on your inverter? - Has your wifi disconnected? Please note that this is a NON URGENT issue, Sunwise provides a one off connectivity to your solar at the time of install. If your wifi needs to be reconnected again please request a quote or refer to our "troubleshooting" page.

After Hours

Name

First Name

Last Name

Address

Please provide address to ensure we can find you on our system and ensure prompt diagnosis

Address 1

Address 2

City

State/Province

Zip/Postal Code

Country

Subject

Message

Please advise the issues you are experiencing with your system. Please also note the below before sending form: This form is intended for our Off Grid Clients who have a blackout situation with no power ie: generator down also. If your generator is still operational we will be in contact with you asap within early Business hours IF YOU ARE IN A LIFE THREATENING EMERGENCY PLEASE CONTACT EMERGENCY SERVICES ON 000 Do you have a Grid Connect or Off Grid system? - Grid connect system errors are classed as non urgent and we will be in contact with you asap during business hours. Has your wifi disconnected? - If your wifi has disconnected please refer to the "shutdown procedure". This will be dealt within 1-2 business days. Please refer to our Trouble shooting page for more information. This is a non urgent matter.

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CAPEL WAREHOUSE & OFFICE

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CAPEL WAREHOUSE & OFFICE

OPENING HOURS

CONTACT Our Office